Recently, we have receive some users reported to have a strange and annoying problem, all of which are facing similar problems in Windows 10 computers. Whenever a user tries to print a document, image or other file, their printer will print white paper/empty paper or partially printed paper. Some readers will crash when trying to print on the printer, such as receiving a BSOD (Blue Screen of Death).
PROBLEM SYMPTOM:
Yes it is. This is a known issue that has been identified by Microsoft, and the company has issued a patch/update to resolve this issue.
PROBLEM SOLUTION:
If you encounter similar issues in your Windows 10 computer system, you need to download and install the KB5001649 update, which can resolve all these known issues.
AUTOMATIC DOWNLOAD:
To install the update, open the “Settings” app in your Windows 10 device and go to the “Update and Security -> Windows Update” page. Alternatively, you can use the “ms-settings: windowsupdate” command in the “Run” dialog box to directly launch this page, as described here.
Under the “Optional Quality Update Available” area, you will get a link to download and install this update. If you don’t see any link, click the “Check for Updates” button and the link will appear as shown in the screenshot below:
MANUAL DOWNLOAD:
Alternatively, you can manually download and install the update from the following link:
Download and Install KB5001649 Update in Windows 10 to Fix Printer Issues
After installing the update program, restart the computer, it should solve all printer-related problems, and now the printer will be able to print all documents and files normally without any problems or blue screen errors.
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